[Resolved]  Bank Of Baroda — Lenovo A6000 plus heating issue and battery draining fast

Dear sir, I am NISHANTH from COCHIN kerala, I ordered Lenovo A6000 plus through FLIPKART flash sale on 19th May which got delivered on 21st May.From the first day itself the phone is heating up very badly some times the temperature reaching nearly 42 degree celsius (i have attached the screenshot) which makes me unable even to keep the phone on my pocket and mind you i have put only one sim and havent used the phone for calling yet. The next problem is the battery drainage.The phone's battery drains within 3 to 4 hours from 60 % to 8 % even at standby with no calls, no apps downloaded, no mobile data or wifi enabled.so i filed a return for the product but flipkart executive contacted me and while checking through the smart chk app they came to the conclusion that there should be 45 degree or above temperature for the product to be defective and the executive told that the battery is healthy. Therefore they told they cant proceed with replacement and asked me to visit the nearest Lenovo service center and get a DOA letter from them to proceed further in this regard. I ordered this product as a gift to my wife for our wedding anniversary and now as such i was unable to fulfill my promise.Flipkart and the seller WS retail has cheated me in this regard by selling low quality chinese products like LENOVO A6000 plus.I am going to file a compensation of Rs 10000 for the mental agony i have gone through and would like to publish this in all forums and Consumer grievance websites. FLIPKART claims they provide EASY RETURNS if the customer is not satsified also.Here i have a genuine reason still they are not keeping their promise.Let us spread the word against M/s FLIPKART so that others wont be deceived hereafter, I dont want any replacement anymore and require a full refund at the earliest..since the model as such is a defective one
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Complaint marked as Resolved 
I WRONGLY PUT THE COMPANY AS BANK OF BARODA INSTEAD OF FLIPKART.SO PLEASE CONSIDER MY NEW COMPLAINT AND DELETE THIS ONE
May 25, 2015
Updated by Nishanth Sivanandan
Dear sir,

ORDER NO- OD[protected]

I already lodged a complaint with regard toheating problem and battery drainage in the newly bought LENOVO A 6000 plus.But till yesterday i havent done any calls in this phone because i havent used my default sim yet.but today morning i inserted my default sim and after that i am unable to receive calls at my end.Others are complaining that it seems i am disconnecting the phone but in reality the call it is not getting connected at all.

The second problem is the touch keypad. certain letters are not able to be typed when touching the keypad.

Therefore as advised by FLIPKART technician(Ref: the telephonic resolution done on 24th may 12 pm) i visited the lenovo service center at cochin M/s Smart technologies and they certified the call reception problem, battery drainage & over heating issues.On my demand they gave me the DOA certificate for cell phone replacement and asked to deposit the phone at their office for DOA approval.

Since i bought through Flipkart i told them that i have already filed a return for the product and will take over the issue of my own.i am attaching the DOA certificate issued from Lenovo authorised service center in this regard for your reference.I have lost an entire day behind this issue and still it is not resolved.

please provide a me refund at the earliest as i am not interested to buy the same product anymore.

With regards

NISHANTH.S[protected]
 
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