Bank Of Baroda — lien amount not released

Address: 700005

On 12/8/17 i had transferred rs-11, 000/= by net banking from my s/a ([protected]) towards part payment of my bob card bill, whose cycle ends on 20th of each month. Till now the amount has not been transferred and kept in lien account. Its being shown in operative balance, but not actual balance. Tried in vain to ring their customer care several times today. Pl help.