Bank Of Baroda — money debited from my account through internet banking

Address: Guntur, Andhra Pradesh, 522503
Website: bob banking

I tried to pay bill to Bajaj finance emi (rs 3350)through bank of Baroda internet banking when I enter transaction password it shows application security error, but money is debited from my account.But bill not paid.transaction date 2/11/2017.I also attaching screen shot.when I call to customer care executive, he said money will be refund with in 24 hrs.But not received yet.
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We have 5 accounts in visnagar main branch,
our issues : manager is talking us with very rudely behavior that we never tolerate, now please change the manager of visnagar branch otherwise we close all accounts witch is in visnagar main branch.

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