Bank Of Baroda — money has been debited but not credited since a month

Address: Ahmedabad, Gujarat, 382245

I have done transection through bhim baroda pay of 3700 on 30/7/2018 the money have been debited from my account but havent yet received to the customer of boi i have gone in bank but no reply i have call to customer care but no reply i have given mail since 2 week and to bank but no reply take the strict action towards it and make my payment back because of this inproper payment i need to pay the penalty of 450 who is responsible for that if i dont get my payment back i will take officially action of law