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Bank Of Baroda — money is not fluctuate in my account

Amazon transfer my refund to order no[protected] on dated 5/8/2018.. Rs 737... Nd rs 1298 on dated 8/8/2018. But money is not fluctate in my account till today. I try to contact amazon coustomer care but amazon says money is transfer my side and refund refrence number is[protected] and i contact my bank branch bank of baroda sanjay palace agra but he says money is not tranfer via amazon. What can i do to initiate refund please sugest me
Dr raghvendra singh yadav
[protected]
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Comments

Dear sir,
I'm Cash withdrawal from RBL AEPS Transaction was Decline but 1224 rupees amount deduct from my.
A/c No: [protected],
Date-01 sep 18,
Aadhar:[protected],
Ref:[protected],
Please refund
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