Bank Of Baroda — my amount

Refund of rs. 104/- has been made by freecharge on 06th of april 2020 regarding a recharge bank transaction i'd is s77685292
"the reference number of the refund is ref -[protected]
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Joy singh
[protected]