Bank Of Baroda — my refund is not process by bank

Address: vpo bhageri kalan teh kishangarh bass, 301712

Sir i have a refund of 999 rs. My refund is process by amazon. The refund reference is 1cvzgsvh0000k19yscxi. Sir bank costumer care service is very poor. My bank account in baroda rajasthan khestriya gramin bank it is tha branch of bank of baroda. Sir plz help me. Sir my refund proceed by amazon on 14 oct. But my bank not process after 8 days of working days.