Bank Of Baroda — my refund was not deposit in my account

Amazon se mene ek product buy kiya tha or mene use return kar diya amazon ne mujhe mera refund bhej deeya h lekin abhi tak mere account me vo refund add nhi huaa h unhone mujhe refund number bhi mail kiya tha mene bank of baroda customer care number pe call kiya to unhone mujhe shi jawab nhi deeya mera refund kab tak mere account me add honga me ye jankari chahta hu.
Mene ye payment bank of baroda ke debit card se kiya tha.