Bank Of Baroda — Negligence and non payment of interest on deposit.

Address: Mumbai City, Maharashtra

Saving Bank Account holder [protected], branch Vile Parle Case facts are as below: The amount (Rs. 15200) was paid for a Mhada lottery 2014 in Account no PGDR/MAHARASHTRA HOUSING AR/ (Designated A/c no) of Mhada) from my aforementioned account no on 05.06.2014 vide transaction ID ([protected]). When I checked with the Mhada Authority I was told that they have not received any funds from my Ban of Baroda (BOB) account in their Axis bank account. I asked BOB about the status of this traction whether successful or not, accordingly BOB confirmed me via mail dated July 17, 2014 that the amount is not returned in BOB account and paid to Axis bank and hence I was asked to check with Mhada. Based on the confirmation received from BOB I kept following up with Mhada authority that the money is already credited and they need to check for this, I use to literally call up everyday Mhada, visit their branch most frequently for this disputed transaction. I also wrote mails to BOB on this issue. I was told by Mhada that tracking this transaction will take time. BOB was still of the view that money is transferred to Mhada and they did not bother to check and revert. Finally after several follow-ups, BOB very conveniently vide its mail dated November 18, 2014 confirmed that the transaction was unsuccessful and the money was refunded back to me in BOB A/c on November 18, 2014. In this entire process being an innocent accountholder I had to suffer for almost 5 months because of the negligence of the Customer Service / bank of Baroda officials, since both Mhada and Bank of Baroda did not addressed the issue on time. I had to go through frustration, mental agony because of non co-operative behavior of the bank. Post refund of my money I wrote several mails to Bank for the inconvenience caused to me and for the interest part of the money which was lying in banks account, but neither branch nor the customer service felt the need to understand and resolve the issue. I also escalated this issue to Nodal Officer (Swati Marathe) but even nodal officer was helpless to get me justice. I have been following with Mr. Anil Contractor (Debitcard operation Head – BOB) for almost one month now but he also not paying any attention in this case. Bank never felt the need to apologies the customer for the inconvenience caused because of their carelessness. My humble request to you is an action should be taken on the officer who was responsible for this negligence and to pay the accountholder the applicable interest on this disputed deposit of Rs. 15200/- and suitable compensasattion for the mental agoney caused because of banks negligence. Again this is not just a matter of interest, but also the approach bank applies to handle the innocent customer, hence your support is required to set before the bank an example not to take the customers grievances lightly. Further like to update that the case was raised with Banking Ombusdman office but even they did not paid attention in it. Looking forward for your urgent action and co-peration since this issue is pending since June 2014.