Bank Of Baroda — no help desk in mmo branch

Dear Sir/Madam,

I visited BOB MMO Branch, Fort, to take pin for net banking. After receiving pin, i asked for guidance about NEFT but they refused saying they don't have access to Bank of Baroda site and we cannot guide you here. it is Such a reputed bank and they don't provide guidance to customer. I was doing net banking for the first time and your employee is asking to watch video in youtube and if any mistakes happens who will be responsible for that??

Please do the needful.