Bank Of Baroda — no refund received yet

Address: Aurangabad, Maharashtra, 423701

Order id: [protected]

I have order product of 999 rs from amazon.in
On 03-december-2019
I have made payement by two methods 500rs by amazon pay balance
And 499rs by my bank of baroda debit card.
I have cancelled order within few minutes because it was in correct.
So i got refund of 500 rs amazon pay balance immidiately.
But 499rs of card payment not recivied yet.
I have contacted both bank and amazon customer care but no satisfying response. Amazon says to file charge dispute.

My order id :
Order id :[protected]
My refund refernce no:
Refund reference # 234645