Bank Of Baroda — no reply from bank

I had complained that when i had gone to withdraw money at the atm, the message i recieved on the ATM screen was that there is a server problem.
It happenned 2 times. I did not get the money from the ATM, but got a message that the money has been withdrawn, that also 2 times.
It is a week since i complained, and only reply i see when i check my complain online is that it is in process
The customer care no when it is dialled says please check the no you have dialled. Please reply to my money issue.