Bank Of Baroda — Non issue of Form No.16

Address: # 1027,2nd A Cross,SS Nagar,Bannimantap B Layout,Mysuru.570015

I am central Govt.pensioner drawing pension through Nazarbad branch of BOB, Mysuru.I have visited bank several times in a month to get my Form No.16 to file my ITR for the FI 2019-20.I was told by the staff that due to technical glitches forms could not be downloaded, without which I am not in a position to file my ITR.Though staff of bank are helpful and attentive I feel it is because of merger of banks.
In this context I have lodged a complaint in the complaint portal on 5.11.20 for which no action has been taken.
I shall be glad if my grievance is resolved early to enable me to file my ITR within the target date.
Thanks.