Bank Of Baroda — not aware about the banks rules and regulations

Address: Kolkata, West Bengal

I have opened two bank accounts one on 15 jan 2018 & another on 17 jan 2018 but haven't received any cheque book or debit card no one is aware about the banks rules and regulations. They just keep saying that i will receive the cheque book by post but haven't received any thing it's been a month. They need to firstly be aware about the banks rules then should be there at customer desk to serve the consumer