Bank Of Baroda — not getting tracker id

Address: 140603

I have account with bob, to add beneficiary i need to get the tracker id on registered mobile number, however after trying n number of times i still have not received tracker id, send an email to [protected]@bankofbaroda.com but of no use as they asked to change mobile, delete messages and restart phone. Did that too, still no tracker id. Dont know what to do now.