Bank Of Baroda — Not received the cheque book, against the sms on 14.12.16; docket no: ea[protected]in

Address: Mehsana, Gujarat, 384002

Dear sir,
Firstly we applied for the new cheque book, on-line on 11.11.16; but we did not receive the cheque book till end of november 2016,
So we submitted the cheque requisite at your bob branch, dediyasan branch; modhera road; mehsana. On 9th dec.2016 & received the sms on 14.12.16 that the cheque book is sent through speed post with docket no: ea[protected]in & were intimated to contact if the book is not received in 4 days.
We are following up with dediyasan branch, but they are not able to give satisfactory reply, they only say wait you will get it in some time.
Today we contacted to post office gidc mehsana, they say that the consignment is not handed over to the post office yet (I. E. Till 27.12.16 11.00 am).
The post master says the bank is allotted the docket nos.; bank print it on the book & forwards the sms but the consignment is not hand over to postal department.