Bank Of Baroda — panera bread / employee attitude

Website: www.panerabread.com

After speaking to a couple of employees about all 4 coffee urns were empty as i could not get coffee i paid for the last employee stated i did not need to have an attitude. I was frustrated i told said employee i did not appreciate that remark as i was a paying customer. He came back to me with an attitude which my husband witnessed and stated he really had an attitude to a customer i feel this is not how panera would like their repeat customers to be treated. He stated they have been busy and it is not his job to do the coffee