Bank Of Baroda — payment not credit of 439 rs & 1749rs

Address: Jhajjar, Haryana, 124507

I have order from amazon & order cancelled & amazon processed the refund but amount not reflect in my account. The refund of 439 rs reflect in account till 11 nov. 2018. Kindly take a action. I want to dispute charge file against bank. I have already mail from amazon of refund processed. Kindly take action. They have provide the reference no & transaction no but either bank & bank customer care executive do not help either we told to transaction no. Kindly help & action against bank.