Bank Of Baroda — phonepe transaction failed

Address: LG 1 VIKASH SURYA SHOPPING MALL ROHINI SEC-3 NEW DELHI, New Delhi, Delhi, 110085

Refund of rs. 1600/- has been made by phonepe on 11th apr 2019 regarding a product (Order number is #[protected].
"the reference number of the refund is ref - p1904112109539277463806.
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Bank: bank of baroda

Address: plot no 13 block f pocket, 19 sector, m2k chowk, rohini, delhi - 110085.
State: delhi
Branch: m2kchowk rohini, delhi
Contact:[protected]

Vivek kumar
[protected]