Bank Of Baroda — recharge amount deducted but recharge is still pending

Address: S-2253rd floor pandav nagar, New Delhi, Delhi, 110092

I had done a rechrge on 20th march 2019 but amount deducted and rechrge didnt happen.. i had done a rechrge from phone pe app thy are saying that bank has not processed the paymnt further...
The phone pe app customer service department is saying that transaction bis done from our end but pending from bank side.. and need to raise charge back form.