Bank Of Baroda — refund amount from amazon but not credited by the bank to mine account

Address: CSJM University kalyanpur, kanpur, Kanpur, Uttar Pradesh

My name is snehil katiyar and I had ordered (phone) of RS.10499 (Redmi note 8) in Amazon on (21/01/2020) and after (22/01/2020) I returned this order due to personal reason. And on (23/01/2020) Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
(6UISX6AV0000K6RLGCDJ) and told me to fill charge dispute form but Indian Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.
my account no. [protected]
Thanks you sir