Bank Of Baroda — refund amount is not showing in my account

Respected Sir,
I beg to say that my refund of Rs 20020 is issued from amazon.com on 24-04-19 and as per bank of baroda it is said that the amount will shown to my bank account after 14 days but on 10-04-19 after 16 days too it is not showing in my bank account. And the bank is not providing me sufficient help regarding my problem. The screenshot of refund from amazon.com i atteched. So i request you sir kindly solve my problem.
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Bank of Baroda customer support has been notified about the posted complaint.
Apr 10, 2019
Updated by gourav0987
Its 24-03-19
 
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