Bank Of Baroda — refund amount of rs. 10499/-

Address: sarai, 232109

Refund of rs. 10499/- has been made by amazon on 10th of february 2020 regarding a product (Order number is #[protected]
"the reference number of the refund is ref - 66t0qccy0000k63vzeg7
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.