Bank Of Baroda — refund amounts from amazon not credited to my account

Address: Dharouli. Biseshargung.amethi., Amethi, Uttar Pradesh, 227405

A refund has been made by amazon to my bank account for rs. Rs.2820.00 on monday 25 march 2019 2:54 pm regarding a product from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible. The refund reference number is 74332749086908504435352