Bank Of Baroda — refund from amazon and swiggy

Address: B-801/2,Rohan Tapovan,Gokhale Nagar,S.B.Road,Pune-411016, Pune, Maharashtra, 411016

I have not received my refund from amazon and swiggy. I have addressed this issue a lot of times now. I contacted bank of baroda and they told me that the amount has been refunded but i have not received any notification (Message or mail) nor has any amount been credited into my account. I have attached the screenshot of the refund reference number that i received from amazon.
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Bank of Baroda customer support has been notified about the posted complaint.
May 04, 2019
Updated by Rucha Mehta
I have also attached the screenshot of the mail I received from swiggy that says the amount will be refunded within 2-4 days(this was on 15 April)

 
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