Bank Of Baroda — refund from amazon has not been received

Address: Ghaziabad, Uttar Pradesh
Website: amazon.in

Refund of rs 1299 has been issued by amazon on 24 october 2018 regarding a product whose order number is #[protected].
Reference number is[protected].
But the refund amount has not been reflected in my account. They are saying that they have issued the amount.
Now please resolve my problem regarding my bank account.
Thank you
Anamika gautam (Mobile no. [protected])
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