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Bank Of Baroda — refund from amazon ordered on 17 jan 2019

A refund has been made by a amazon on 8th of feb 2019 regarding a product which i've ordered through the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
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