Bank Of Baroda — refund has not been received

Address: OPP CHOUDHARY MEDICAL, NEAR GOVT HOSPITAL BALI ROAD, KHUDALA FALNA, Pali, Rajasthan, 306116

Refund of rs. 249/- has been made by amazon on 13/oct/2019 regarding a product (Order number is #[protected].
"the reference number of the refund is ref[protected]
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action

Bank of baroda
Falna
Account number [protected]
Durgesh kumar suthar