Bank Of Baroda — refund initiated by paytm but bank has not refunded

Address: Surat, Gujarat, 395009

Website: Bank of baroda

My order id on paytm-[protected] was automatically cancelled on 16th august. And paytm refunded 15rs in my paytm wallet and 26, 972 rs in my bank account. Its been 16 days but bank has nt credited money in my account. I talked to customer care twice but they are just asking me to wait. Refund reference num from paytm-74766517228732359759285. I got no other option but to complaint against them on consumer. Please help