Bank Of Baroda — refund initiated by paytm but not credited back in account

I had tried to place a order on mi store of 13999 on 06/05/2020 through paytm upi but the transaction failed but the amount is deducted from the account so i contact to paytm and they said that they have initiated the refund from their side but the amount is not credited or refunded back in my account till now and i have made a complaint to the bank but their is no reply from bank.