Bank Of Baroda — refund is not credit in my bank account

Address: A-1,402, Sukhdev Residency, Utran, Surat, Gujarat., Surat, Gujarat, 394105

Website: Amazon.in

Refund of rs. 398/- has been made by amazon on 26th of september 2019 regarding a product order number is #[protected].
"the reference number of the refund is 74766519269938066149019.
The refund has not been received yet.
Bank is saying no amount has been received by them. So i need to file a charge dispute on them, to get the full details.