Bank Of Baroda — refund issued by amazon is not reflected in my account

Address: 2C, Tulip gardens, Sree Narayana guru road,Saibaba colony, Coimbatore, Tamil Nadu, 641011

My account number is [protected]
I have made payments to amazon for rs 997 on[protected].
As the products were damaged, i returned them.
Refund has been issued by amazon 15.07.2019 for rs.298
Refund of rs 699 has been issued on 13.07.2019 and the refund reference number is 194929.
The amount is suppose to have reflected by 19.07.2019
But i have not received the amount yet.
When i queried the amazon customer care, they informed me that they have already processed the refund and i have to contact bank of baroda customer care for the same.
I kindly request the authorities to check for the same and do the necessary to get the amount