Bank Of Baroda — refund money is not credit

Address: Kalol,pms branch, townhall,panchmahal, 389330

7 th october i was do
One bill payment of 50 rupees and 10 th october i was do bill payment of 400 rupees in amazon app with help o[censored]pi, and debit card and both are cancelled due to some technical issues. Both payment are cancelled. And yet not credit in my account.
Both reference i'd is 1cvhqwzm0000k19yaykg
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My account no:[protected]