Bank Of Baroda — Refund never processed by bank

Address: 400708

I have used net banking..on Amazon...as i cancelled my order..my account is refund by Amazon but its not showing into my account. Amount is 630 RS refund reference no is[protected] amount was refunded by Amazon on 16 may..i have tried to call customer care many times but they say that because of technical issue we are enable to take your complain..but call after 2 hours...in this way...i talked with them for 1 hour...