Bank Of Baroda — Refund not been processed by the bank

Address: Nangal Raya Branch Delhi

Hi, my account number is [protected] and I have an account in the Bank of Baroda Nangal Raya branch. I have two refunds initiated by Amazon with the following RRN numbers:
1. RRN75503723325026628117768 Amount 1461.03 Rs and
2. RRN75503723325026627995784 Amount 2972.42.
They both should've been received by me on 25th Nov -2023 however I haven't received them still and the bank is not accepting these numbers. My money is stuck and there is unnecessary mental harassment from both merchant and bank as they both keep sending me to one other. Please help.