Bank Of Baroda — Refund not done

Address: Hooghly, West Bengal, 712125

I paid an amount of rs.2199 through my visa debit card to amazon to purchase a powerbank. But i cancelled the product and they refunded the same amount in my account. But it has already been 10 business days still i did not get the refund. I contacted the bank customer care a number of times, but still they neglected the issue and did not help me. I went to the branch and they did not help me, please look into this matter as soon as possible.
Bank of baroda a/c no-[protected]
The reference number for the refund is 211358.