Bank Of Baroda — refund not processed by bob, sitapur branch, branch code-sitluc

Address: L-5-L/ 164, Sector-L, Aliganj,, Lucknow, Uttar Pradesh, 226024

I had purchased some clothing items from amazon (Description in account statement - prcr/amazon/mumbai) on 08.10.2019 through online debit card transaction of rs 973, but later on returned the same item for which amazon issued the refund with refund reference number - 1cvhqwzm0000k19y8hxx on 14.10.2019. But refund still not received back, complaining bank of baroda online by complaint number 2020386 still provided no solutions. Contacted the customer service cell but got same response that "no refund made in your account". Still waiting for refund.