Bank Of Baroda — refund not received in bob

Website: Bank of baroda

I have returned a product bought from amazon and amazon refunded me rs 6199 to my bank of baroda account. They also provided me the reference no 74332747220721942807046 and transaction authorization code 124910 and they are claiming that we have issued the refund on 7 aug 17, but i have not get balance in my bob account. And the customer help executive of bank are very rude and they don't want to help me regarding this. I called them 4-5 times, they said to wait 14 days, and i did it but no solution till. I feel helpless. Plz help me and solve my problem soon