Bank Of Baroda — refund not reflected by bank

Sir/mam I have been returned my order to Amazon and refund of this product has initiated 9 October. I have received a mail for confirmation and Amazon said refund will be credited in my account within 5-7 days that is completed yesterday but refund is not reflected in my account yet. So I call them and they said me to connect bank of Baroda because they was sand my refund amount to bank but band don't deposit amount in my account. Please deposit my refund in my account as soon as possible.
My upi id- [protected]@upi
This mail I received from Amazon and refund reference number also in this-This is regarding our conversation for order id:[protected]Puma Unisex Adult Axis Plus 90s Black Sneakers-8 UK (42 EU) (9 US[protected]_8)).

The refund reference number is[protected].

For bank account refund confirmation, you can contact the bank’s customer care with this reference number for more information about your refund.

If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
J H GOWDHAM
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Bank of Baroda customer support has been notified about the posted complaint.
Oct 18, 2019
Updated by thevikrambairwa
Refund not reflected and this complaint has been marked as resolved. Whyy. What the hell refund is not reflected yet.
You can see image.

 
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