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Bank Of Baroda — Refund not reflecting in my account

My name is Wadood Hasan and I had ordered mobile phone Poco X2 of Rs. 16484/- on Amazon on purchase date 8 Sep 2020 and on 9 Sep 2020 my order got cancelled . And on 9 Sep 2020 Amazon initiated my refund to my debit card but still I didn't got my money. Amazon issued me a Refund Reference Number : 30005402540252007697224 and told me to contact to customer care but they say they don't have such policy. So please kindly respond to this complaint its very urgent.
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