Bank Of Baroda — Refund of Rs.11139 sent by amazon on 5th oct.2020 in my vijaya bank acccount but not credited to my account till dqte.

Greetings,
A refund of Rs.11139.37 was successfully transferred from amazon with ref. no.#32515613 in my vijaya bank account (now bank of baroda) account no.[protected] but same has not been credited to my account till date.I have visited branch so many times, registered complaint through customer care no.BCOT[protected] on 3rd nov.2020 but no response till date.
please do the needful.
Thanks
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