Bank Of Baroda — Refund of rs.15999/-

Address: sarai,balua chandauli uttar pradesh

Refund of rs. 15999/- has been made by flipkart Jun 08/ 2020 regarding a product .
"the reference number of the Refund ID:[protected]
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.