Bank Of Baroda — refund of void sale using bank of baroda card not received.

A room was booked at Jenny's Residence in Coimbatore, Tamil Nadu on the 28th of December 2018 using my Bank of Baroda debit card. The sale was marked as "VOID SALE" and a receipt was issued showing the same at time 00:04:13 (shown on the receipt) . However, its been more than three weeks and the amount of Rs. 5000 (Five Thousand) has not yet been refunded to my account. The hotel Jenny's Residence was contacted and they have emailed the receipt confirming that the sale is marked as void at their end. On contacting Bank of Baroda they have advised me to register a complaint in this forum.

Kindly resolve the issue at the earliest and refund the Rs. 5000 to my account at the earliest.