Bank Of Baroda — refund payment is not credit to my account

Address: C-4937/1 sector-13 rajajipuram, Lucknow, Uttar Pradesh, 226017

My name is sani and have an account ([protected]) in bank of baroda in rajajipuram branch, a refund has been made by amazon on 10th of april regarding a product which i've bought from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible. There is a reference no 74332749101910002971889 of transfer amount 5, 249, kindly give me the status of this transaction as immediate as possible. My contact no is [protected], [protected]