Bank Of Baroda — refund processed by amazon which did not reflect in my account

Amazon India processed my refunds of 13, 999 and 399 on 22nd October 2019 but these amounts did not reflect in my bank account. I called the bank and complained about it but I was told that no such money has been credited to my account.

I want Bank of Baroda to look into this matter or I will be forced to take some legal action against them. I want my money back.
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Refund of 699 is made by amazon on 16 Oct .But amount is not received yet

Amazon send my refunnd for my product on 9th October but i dont receive refund in my bank account, the reference number for refund transaction is[protected]

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