Bank Of Baroda — regarding my refund from amazon

Address: 400068

I have got a refund of rs. 924/- and rs. 949/- dated 12/10/2018 from amazon. The amazon has provided me reference number[protected] and[protected]. I was told to call customer service and provide the refund reference number. The call center executive of bob mr. Ramesh k. Dated 17/11/2018 at 23.39 and 23.22 approx but he flatly refused to help. He even told he to file an appropriate complaint. He was absolutely rude.