Bank Of Baroda — regarding refund amount

I am writing to you about the refund of ₹963/- & Rs.720/- of my Royalburn Ball Gown & Bandidhari Fashion Anarkali Gown with order ID OD[protected] & OD[protected].

Since my refund request was made by entering bank details on our website/app, it was processed automatically by the system on May 31, 2019. This should have been credited to the below mentioned account by June 03, 2019 from then as per standard banking procedures. But yet not credited to my account. Please look at this issue and do the needful.
Thanking you

Bank Account Number:***********511
Bank IFSC Code: BARB0SHALAM
Account Holder Name: Shivani

RRN No:[protected] &[protected]