Bank Of Baroda — regarding refund from amazon

Address: Katra bajirao mirzapur, Mirzapur, Uttar Pradesh, 926819676847

Amazon initiated my refund of rs.496 and rs.398 to me on 30 september 2019 and gerenerated reference number on 3rd october 2019 but bank did not transfer amount in my account till now. When i talk to amazon they say that they have sent to bank and when i talked to bank, then say that there is no any information about this. Then where is my money.
Reference number is[protected]
Account no. [protected]