Bank Of Baroda — Regarding the customer service and attitude of Bank Employees

Address: Ghaziabad, Uttar Pradesh

I, Amit Kumar, holding PPF account 2186PPF[protected] would like to state that I am being very disappointed with the services provided by the bank. Every time, when I have to deposited the money into my PPF account, it always seems to be a challenging task. I always feel harassed ad disappointed whenever I ask them to update the passbook of my account. I have already talked about this with the operations head and Bank Manager however no action has been taken. I am briefing my problem: Whenever I go to deposit the money in the account, the first day only they deposit the money and ask me to come on the second day for the passbook update and when I go over there on the second day, they ask me to leave the passbook and come again at the end of the shift to collect the passbook as we cannot do it right now. This is really very frustrating that for one small thing I have to visit the branch thrice. I really feel helpless, frustrated and harassed. Moreover, I have to move back and fourth for this whole process as they say this has to be done by that employee and that employee says that this has to be done by the other. I hope you understand my frustration and try to resolve my problem ASAP. I have already lodge a complaint earlier as well, however no action has been taken and moreover, it has been routed to a different bank. Please lodge a complaint and route it to the correct bank and also share the complaint number with me. Also give me a call @+91-[protected] if you need more clarification. It would be better if you can start the online process for PPF account so that I don't have to face this issue. Awaiting your reply... Thanks & Regards, Amit Kumar Mob: +91-[protected]