Bank Of Baroda — reluctant sip in charge

Address: Thane, Maharashtra, 421306

This is about relunctant behavior of bob sip in charge mr. Mayank singh. I had submitted sip closure and redumption form on june 1, 2019 at bob tisgaon, kalyan. It was informed to me by mr mayank that the process will take 15 days and market is good so i'll get some profit. After 15 days i got a message regarding installment for june month hence i called mr mayank and informed him about it. He said he is busy with some campaign so can't look into this matter for 3 days. I called after 3 days. At that time he said he is working on it and asked me my name so that he can proceed with my form on priority. After 2 days i called him again for status. He said he didn't receive any form from me and asked my details like pan card number. I refused to share my details and said i'll go to the bank and meet him there only for any bank related documents. He had informed me that he visits tisgaon branch on tuesday so i took day off from my office on july 2, 2019 just to see what has gone wrong. He didn't turn up. When i talked about it to bank person mr. Ganga, he apologized and asked mr. Mayank on call about my lost form. Then he asked me to fill another form at that time he realized that my filled form was in my bank branch only. Mr mayank did not even collect my form. So mr ganga apologized and assured me that my case will be taken on priority at most 15 days. After 15 days, my installment for july was also deducted hence i called mr mayank again, he responded saying it will take time at least 21 days. And market is down so don't close sip. I really don't understand if he want to do his work or not. I m on loss on both sides, i won't get any proft since market is down, also since its been 2 months i won't get interest as i would have got if my money was redeemed on time. Every time i called mr mayank, he used to cry about how merge of 3 banks has led to lot of work. But my question is if the client is constantly following up then aren't you supposed to look into it and work on it on priority. Many times i had reminded him about my issue which he simply ignored.